Your complete satisfaction is the top priority of our website. We provide the instruction to return. Before you want to return the goods, please contact us by e-mail to discuss the problem you are care about. If you want to return, please first contact us by emails or on the spot. Please explain the reason and order number within 7 days of receipt. And ask the return address from customer service staff. Without permission, please do not return. We will not refund until we receive your return. Your feedback is very important to us. If we have refunds agreements, you will be responsible for the return shipping charges. The balance will be refunded back to you after we receive the package. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.
We are please to tell you that if you are not satisfied with the items and want to receive a refund, you should give a specific explanation or have a clear picture of the corresponding record, so that the items that you are not satisfied can be part or full refund. Without the prior approval of the customer service, the returns will not be accepted. Please allow 5-7working days from our receipt of the returned goods for a refund to be processed. Once the transaction is completed, you will receive a confirmation email. Refund will be returned to your account within 7-10 working days. We will not refund the original shipping charges. If you have any questions or would like to discuss the returns procedure in further detail, please do not hesitate to contact us.
Specific explanation and a clear corresponding photographs are needed to tell us the reason for the return. Please allow 5-7working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.
RETURNS & REFUNDS POLICY
Our goal is to produce the high quality items. We will glad to exchange or return the items if there is any quality questions. Please return it back wholly intact within 14 days of receipt.
- All items must be in new condition, items cannot be tried on and cannot be worn, with all original packaging.
- All items must be sent back within 14 days of receipt.
- Items that do not meet these criteria will be charged a 50% fee OR you can opt to have the items sent back; and the reshipping fees will be charged.
- Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.
- Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.
Your complete satisfaction is our top priority in our website. We provide change instructions. But unfortunately, we only accept the quality issue and the wrong delivery of the change. We have size and color guide on our website, and we hope that all customers can take a closer look at your next order and apologize for those who choose the wrong color or the wrong size. Please contact us before your order.
We understand the importance of a wig to your appearance. However, it should be noted that our wig is made to order. Once the production process begins, labor costs and material costs will be generated. The good news is that there is still time to change your mind after placing your order.
- Standard orders cancelled within 24 hours after payment confirmation: you will get a full refund.
- Orders cancelled within 24 to 72 hours after payment confirmation: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
- Orders cancelled more than 72 hours after payment confirmation: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
- Once the item been delivered, the order can't be cancelled.
- If you do not reply us to confirm your cancellation request within 5 days, we will cancel your order and offer the refund according to our cancellation policy.
If you really have a special situation need to cancel the order, please contact us by Email timely!. We will calculate the cancellation time according to the time of the email is received.